Terms and conditions

Refunds and Exchanges
Payments
Ticket collection
E-Ticket for cinema
Tickets sold by an agency for live events
Event timings
Booking Fees
Donations
Membership
Gift Vouchers
Rich Mix Max card
Latecomers
Data Protection
Health and Safety
Age Recommendations
General conditions of sale
Access
General Admission

 

 

Refunds and Exchanges

Rich Mix does not offer refunds on tickets. However, tickets may be exchanged, on the condition that it’s 24 hours before and that we physically have tickets here at our Box Office. Exchanges are subject to the discretion of box office and management team.

Payments

We accept Visa, Visa Electron, Mastercard, and Maestro. Cheques to be made payable to Rich Mix.

Ticket collection

All tickets are to be collected from the box office. We do not post out tickets.

E-Ticket for cinema

When purchasing your cinema tickets, you will automatically receive an e-ticket, so head straight up to the screens and beat the queues. If you do not have a smart phone, please print at home.

Tickets sold by an agency for live events

Some of the events we have here are brought to us by partners who like to sell tickets with other agencies as well as using our box office. These tickets are subject to the same terms and conditions stated on our website in addition to the specific agency regulations - please refer to individual websites at the time of purchasing for this. Tickets sold by agencies are collection only at the box office.

Event timings

Please refer to individual event listings for information on timings. As a general rule the times listed refer to the times that doors are opened to the general public. Events in Venue 1 and Venue 2 generally start at the time listed on your ticket. Running orders for the main space music programme are generally available on the night but please note that the main artist usually does not start their performance at the time advertised for doors opening. Running orders are generally provided by third party promoters and curators and are subject to change.

Booking Fees

We charge a booking fee over the phone and online which is £1.50 per transaction. There are no booking fees when tickets are purchased in person, at the box office.

Membership

Membership is available online and in person at Box Office. If you tick Auto Renewal or agree to Auto Renewal when you purchase in person your membership will automatically be renewed with 14 days notice. You can cancel auto renewal by logging into your account or calling Box Office. 

Free tickets do not include Event Cinema.

Ticket discount means a £2 ticket discount for each ticket to be used by a member. Discount applies to the ticket purchased for the second member of a Joint Membership, but does not apply to additional tickets purchased by a member for other guests. 3rd Party offers may be subject to change. 

Becoming a Rich Mix Member means opting in to regular Membership emails. Regular Membership communication is an integral part of the membership offer so our members can take full advantage of their membership. Members can change their mail preferences in their online account or by calling Box Office. 

Donations

When booking tickets online it is possible to make a donation to Rich Mix which can be added in your order total. We rely on donations to continue our work in the local community. Any donation made enable us to offer our regular free arts programming and allows us to continue our work with young people. Rich Mix is a registered charity and it is possible to Gift Aid any donation that you give. 

Gift Vouchers

Gift vouchers can be purchased from our box office. They can be redeemed through our box office, our bar, concession stand and café. For more information please call 020 7613 7490.

Rich Mix Max card

This card entitles the holder to only one complimentary ticket per event
Valid for one year from the date of issuance
This card may not be sold, or used by anyone but the holder of the card
Tickets purchased with this card may not be sold, or used by anyone but the holder of the card. Rich Mix staff may ask for identification at the point of purchase.
Tickets must be purchased at box office, or over the phone
This card does not entitle the holder to tickets for Event cinema, restricted or private screenings or events
This card does not entitle the holder to tickets for sold out screenings or events

Latecomers

Admitting latecomers can be distracting to the audience and actors. For this reason, latecomers for live performance will not be admitted until a suitable break. Sometimes there may not be one and this is at the discretion of the Duty Manager. For film screenings, customers arriving 15 minutes after the film has started will not be admitted and refunds will not be issued.

Data Protection

Upon making a booking, we will add you to our Rich Mix mailing list to keep you informed of future screenings, events, news and ticket offers. We will also store any personal information which you provide to us during the booking process e.g. name, telephone number and email address.

We will not store your credit or debit card details and payments will be taken on a per transaction basis, as indicated by the card holder via phone, in person or when booking online www.richmix.org.uk

We may also share your information with our partners who we will work with to bring you the events. If at any time you wish to be removed from our mailing list you can contact our box office on 020 7613 4790 or email us at boxoffice@richmix.org.uk

Health and Safety

Strobe lighting may be used in some productions. Please check the individual event listing for information specific to the performance. Signs will be displayed informing you of this in advance.

Age Recommendations

Some of our live shows have age recommendations, and children can only be admitted with adequate adult supervision. All under 18s must be accompanied by an adult for our events in the evening in the Main Space.

We welcome younger children, but if they become unsettled during a performance we may ask you to take them outside. Some of our live shows have strict age restrictions according to content. Any classified films must be adhered to as per BBFC guidelines. Rich Mix reserves the right to refuse entry if it’s deemed inappropriate and no proof of age is given.

General Conditions of Sale

Any recording of the performance (either audio or visual) is prohibited. The Management reserves the right to refuse entry of, and use of, such equipment on the premises.

Rich Mix’s website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

Mobile phones, pagers and watch alarms which are an irritant to other patrons and performances must be switched off during the event.

The Rich Mix management team reserves the right to alter the programme without prior notice.

Rich Mix reserves the right to request that ticket holders leave the venue at any point on reasonable grounds, including for health and safety, licensing reasons, or where we believe other patrons’ comfort, enjoyment or security may be affected and may take any appropriate action to enforce this right.

Feedback

Feedback relating to any aspect of a performance should be made to the Duty Manager at the venue prior to, during or immediately after the performance. For any feedback please contact boxoffice@richmix.org.uk

Access

Rich Mix is fully accessible. The main entrance on Bethnal Green Road is ramped and lifts inside give access to all levels in the venue.  We have accessible toilets located in reception, first floor cinema concessions area, 4thfloor where theatre spaces are located and in the cinema block there is one located on the 2nd floor. All disabled toilets have Radar locks fitted, please ask at reception for the key, or alternatively more information about the scheme can be found here https://crm.disabilityrightsuk.org/radar-nks-key

All cinema screens have a fully integrated infra-red system and our box office has an induction loops for guests who are hard of hearing. Visitors with hearing aids can make use of this facility by switching their hearing aid to the 'T' position.

We are also a part of the general cinema industry initiative of CEA cards, which entitles the holder to one free ticket for their carer. All three screens have wheelchairs bays, please ask Box Office for more information at the time of booking.

General Admission

Monday - all day

£6 or 2 for £10,  £4 child

No Family Ticket on Mondays

Tue – Fri before 5pm                   

Adult £8, Members £6, Concs £6.50, Child £5.50

Family of Four

2D: 2 adults & 2 children - £24
2D: 1 adult & 3 children  - £22

3D: 2 adults & 2 children - £28
3D: 1 adult & 3 children  - £26

Family of Three

1 adult & 2 children - 2D: £17, 3D: £20

Tue – Fri after 5pm, Saturday and Sunday all day

Adult £10.50, Members £8.50, Concs £8, Children £5.50

Family of Four

2D: 2 adults & 2 children - £29
2D: 1 adult & 3 children  - £24.50

3D: 2 adults & 2 children - £33
3D: 1 adult & 3 children  - £28.50

Family of Three

1 adult & 2 children - 2D: £19.50, 3D: £22.50            

Family Ticket 

These prices are for films that have been given U, PG or 12A certificate. With each Family Ticket for a U or PG, each child (anyone aged 14 or under qualifies as a child) receives a free Kids Combo popcorn, drink (no cans or bottled drinks) and snack. This offer cannot be used in conjunction with any other cinema offer at Rich Mix and can only be claimed on the same day and same performance as the Family Ticket purchase.

3D Screenings 

3D films cost £2 extra per person (£1 for 3D film and £1 for glasses). You can bring your own glasses.

Rich Mix Six

Every Monday, you can get cinema tickets for just £6 each or 2 for £10 if you book online, in person or by telephone. Not available on bank holidays or in conjunction with any other offer. 3D screenings are £1 extra + £1 for glasses (you may bring your own).

£5 offer for 15-25s

Any day any film except Event Cinema and Bank Holidays. 3D screenings are £1 extra + £1 for glasses (you may bring your own). Available online and in person. Please bring ID that shows proof of age with you.

#RichMixmas

Offer valid until 31st January 2017 only, to a value of two medium popcorn and drinks per valid voucher. Offer is non-exchangeable and can be withdrawn at any time. Giveaway of prize at the discretion of Rich Mix staff.

Film Competitions

Merchandise offered on social media compeitions will be given away at the discretion of Rich Mix staff, and will only be handed over once the winner's name and email address has been received by Rich Mix. Competition winners must collect their prizes from Rich Mix's main box office, unless prizes are being mailed out directly by distributors. Offer is non-exchangeable and can be withdrawn at any time.

Meerkat Movies

A Meerkat Movies member gets 2 for 1 cinema tickets every Tuesday or Wednesday for a whole year when they buy a product throughcomparethemarket.com To get a voucher code, download the Meerkat Movies app or go to your online account. Book in person or over the phone. Offer not available with online bookings.

Film for a Fiver / Every Monday and Tuesday

We exclusively offer Tower Hamlets' Idea Store and Tower Hamlets' Library members films for just £5 every Monday and Tuesday. Film tickets can be booked over the phone or in person at the Rich Mix box office. Card must be shown at box office when picking up tickets. 3D screenings are £1 extra + £1 for glasses (you may bring your own).

Kids' Cine Time / Saturday, Sundays and school holidays

Kids’ Cine Time presents a selection of films for all the family to enjoy every Saturday and Sunday morning at 12pm. Come and experience our luxury screens for only £1.75.  

Parents and Babies / Every Monday / £6, £4.50 concs

All parents can bring their babies to watch the latest releases without having to worry about the little ones making noise. We have created an environment where babies will not be disturbed while you sit back and enjoy your movie. The volume will be lower and the lights will be raised throughout to create a more calming environment for our customers. Please note only parents with babies are able to attend these screenings, and no child over the age of two is allowed into any films above the 12A certificate. 3D screenings are £1 extra + £1 for glasses (you may bring your own). You may bring your own glasses.

Rich Mix Seniors / Every Tuesday / £3.50 per film

Come along and enjoy Tuesday afternoon screenings of the latest films for only £3.50. Please call our Box Office number for further film details. 3D screenings are £1 extra + £1 for glasses (you may bring your own).

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