FAQs

 

Q. How do I make a donation?

A. When booking tickets online it is possible to make a donation to Rich Mix which can be added in your order total. We rely on donations to continue our work in the local community. Any donation made enable us to offer our regular free arts programming and allows us to continue our work with young people. Rich Mix is a registered charity and it is possible to Gift Aid any donation that you give.

 

Q. How do I collect my tickets / can I get my tickets posted?

A. All tickets are to be collected from the Box Office. We do not post out tickets.

When purchasing your cinema tickets, you will automatically receive an e-ticket. There is no need to queue, follow the red line from the Box Office to 1st floor, past concessions and present your e-ticket. If you do not have a smart phone, please print at home.

 

Q. Can I get a refund?

A. Tickets are not refundable but they may be exchanged on the condition that it’s 24 hours before the event and that we physically have tickets here at our Box Office. Exchanges are subject to the discretion of the Box Office and management team.

 

Q. What forms of payment do you accept?

A. We accept Visa, Visa Electron, Mastercard, and Maestro. Cheques to be made payable to Rich Mix.

 

Q. What time does the venue open for events?

A. Please refer to individual event listings for information on timings. Event times listed on the website are door times for the general public.

Start times for events in Venue 1 and Venue 2 are listed on your ticket.

Please note running times are subject to change.

 

Q. Is Rich Mix accessible?

A. Rich Mix is fully accessible. The main entrance on Bethnal Green Road is ramped and lifts inside give access to all levels in the venue.  We have accessible toilets located in reception, 1st floor cinema concessions area, 4thfloor where theatre spaces are located and in the cinema block there is one located on the 2nd floor. All disabled toilets have Radar locks fitted, please ask at Box Office for the key, or alternatively more information about the scheme can be found here https://crm.disabilityrightsuk.org/radar-nks-key

Our Box Office has an induction loop for guests who are hard of hearing. Visitors with hearing aids can make use of this facility by switching their hearing aid to the 'T' position. In Screen 3 we have headsets for auto-description, please ask our Box Office for more details.  

We are also a part of the general cinema industry initiative of CEA cards, which entitles the holder to one free ticket for their carer. All three screens have wheelchairs bays, please ask Box Office for more information at the time of booking.
 

Q. What if I’m late to an event?

A. Admitting latecomers can be distracting to the audience and performers. For this reason, latecomers for live performances will not be admitted until a suitable break, which may be during the interval therefore this is at the discretion of the Duty Manager. For film screenings, customers arriving 15 minutes after the film has started will not be admitted and refunds will not be issued.

 

Q. Are there any age restrictions for events/ screenings?

A. Please check the full listing of the event, some our live shows have age recommendations, and children can only be admitted with adequate adult supervision. All under 18s must be accompanied by an adult for our events in the evening in the Main Space.

We welcome younger children, but if they become unsettled during a performance we may ask you to take them outside. Some of our live shows have strict age restrictions according to content. Any classified films must be adhered to as per BBFC guidelines. Rich Mix reserves the right to refuse entry if it’s deemed inappropriate and no proof of age is given.

Children under the age of 8 must be accompanied by a parent or guardian at all times. Children under the age of 14 must be accompanied by a parent or guardian for all films starting after 7pm.

 

Q. What are your cinema ticket prices?

A. Monday - all-day 
Adult £6
Child £4
No Family Ticket on Mondays

Tue – Fri before 5pm                   
Adult £8.95
Members £6.95
Concessions £7.95
MIXERS £6
Child £5
Family of 3 £17
Family of 4, up to £22

Tue – Fri after 5pm, Sat and Sun all day and Bank Holidays
Adult £10.95
Members £8.95
Concessions £9.95
MIXERS £6
Children £5
Family of 3 £19
Family of 4, up to £24

Family Ticket 
These prices are for films that have been given U, PG or 12A certificate. This offer cannot be used in conjunction with any other cinema offer at Rich Mix.

Concessions are for senior citizens and children aged 14 and under. Proof of age may be required.

3D Screenings  
3D films cost £2 extra per person (£1 for 3D film and £1 for glasses). You can bring your own glasses.

Parents and Babies / Every Monday at 12pm / £6
All parents can bring their babies to watch the latest releases without having to worry about the little ones making noise. We have created an environment where babies will not be disturbed while you sit back and enjoy your movie. The volume will be lower and the lights will be raised throughout to create a more calming environment for our customers. Please note only parents with babies are able to attend these screenings, and no child over the age of two is allowed into any films above the 12A certificate. 3D screenings are £1 extra + £1 for glasses (you may bring your own). You may bring your own glasses.

Rich Mix Seniors / Every Tuesday / £4
Come along and enjoy Tuesday afternoon screenings of the latest films for only £4. Please call our Box Office number for further film details. 3D screenings are £1 extra + £1 for glasses (you may bring your own).

Please note tickets purchased over the phone and online are subject to a £1.50 booking fee per transaction.

 

Q. Do you charge booking fees?

A. Yes, tickets purchased over the phone and online are subject to a £1.50 booking fee per transaction. There is no booking fee for tickets purchased in person at the Box Office.

 

Q. Do you offer parent and baby screenings/ senior screenings?

A. Yes, we offer screenings for both parents and babies and seniors. Please check our weekly cinema listings for showings.

Parents and Babies / Every Monday at 12pm / £6
All parents can bring their babies to watch the latest releases without having to worry about the little ones making noise. We have created an environment where babies will not be disturbed while you sit back and enjoy your movie. The volume will be lower and the lights will be raised throughout to create a more calming environment for our customers. Please note only parents with babies are able to attend these screenings, and no child over the age of two is allowed into any films above the 12A certificate. 3D screenings are £1 extra + £1 for glasses (you may bring your own). You may bring your own glasses.

Rich Mix Seniors / Every Tuesday / £4
Come along and enjoy Tuesday afternoon screenings of the latest films for only £4. Please call our Box Office number for further film details. 3D screenings are £1 extra + £1 for glasses (you may bring your own).

 

Q. Do you have any cinema ticket offers?

A.Yes, please see below for all cinema offers.

MIXERs
MIXER membership is for 16-25-year olds. MIXERs get £6 cinema tickets

Meerkat Movies 
A Meerkat Movies member gets 2 for 1 cinema tickets every Tuesday or Wednesday for a whole year when they buy a product throughcomparethemarket.com To get a voucher code, download the Meerkat Movies app or go to your online account. Book in person or over the phone. Offer not available with online bookings.

Film for £6 / Every Monday and Tuesday 
We exclusively offer Tower Hamlets' Idea Store and Tower Hamlets' Library members films for just £6 every Monday and Tuesday. Film tickets can be booked over the phone or in person at the Rich Mix Box Office. Card must be shown at Box Office when picking up tickets. 3D screenings are £1 extra + £1 for glasses (you may bring your own).

Film Competitions
Merchandise offered on social media competitions will be given away at the discretion of Rich Mix staff and will only be handed over once the winner's name and email address has been received by Rich Mix. Competition winners must collect their prizes from Rich Mix's main Box Office, unless prizes are being mailed out directly by distributors. Offer is non-exchangeable and can be withdrawn at any time.

Free Passes Restricted
If you have a voucher or complimentary pass for free entry to a cinema screening at Rich Mix, please note that these tickets may not be valid for some of our latest titles. This is the Free Passes Restricted (FPR) period, which means free passes are invalid for this title for a short amount of time, as these restrictions are imposed on us by the distributors.

 

Q. Can I purchase gift vouchers for Rich Mix?

A. Gift vouchers can be purchased from our Box Office. They can be redeemed through our Box Office, bar and concession stand.
 

Q. What are the terms and conditions of my Rich Mix membership?

A. Rich Mix memberships are available online and in person at Box Office.

Auto Renewal

If you selected Auto Renewal or agreed to Auto Renewal when purchasing your membership, it will automatically be renewed with 14 days notice. You can cancel Auto Renewal by logging into your account or calling the Box Office on 020 7613 4790

Single & Joint Memberships

Free tickets do not include Cinema Plus events/ screenings.

Ticket discount means a £2 discount for each ticket to be used by a single or joint membership. Discount applies to the ticket purchased for the second member of a Joint Membership but does not apply to additional tickets purchased by a member for other guests. 3rd Party offers may be subject to change. 

Mixer Membership

Mixer membership is for anyone from the ages of 16-25, including the whole of their 25th year. 

The £6 Mixer film ticket price does not include Cinema Plus.

5 free tickets have been set aside for Mixer members for every live gig or event at Rich Mix subject to availability. Mixer members can apply to redeem 1 free ticket. It is first come first served, and free tickets are limited to 1 free ticket per Mixer member. Free tickets do not include any Films or Cinema Plus events.

All offers subject to change and availability. 

Mailings

All Rich Mix members are automatically opted into receiving Members mailings so all Members are aware of their exclusive offers. If at any time a Member wants to opt out of Members mailings they can do so by contacting membership@richmix.org.uk and they will not receive any further information about their Membership offers.

Q. How do I provide feedback?

A. Feedback relating to any aspect of a performance should be made to the Duty Manager at the venue prior to, during or immediately after the performance. For any feedback please contact boxoffice@richmix.org.uk